Insurance

I have never had breakdown cover before and was a little nervous about this company with them not being one of the "big companies" but value for money was so good compared to the big name ones. My car broke down the other day, had no idea what to expect when phoning them but the call handler was brilliant, think he could tell I was panicking and was very polite. Recovery time was estimated to be an hour but was nowhere near as long a wait and was kept up to date by text which recovery company were sent out and expected time of arrival. Really hope my car doesn't break down again but I know if it does I won't be messed about in getting car taken to a garage.

Friendly service and detailed information provided

Normally find this a really good bank to go into (especially compared to the Barclays branch in Harrogate which is hopeless). Unfortunately yesterday we had a long wait as there was only one person serving and quite a few people in front of us. Hopefully this was a one-off and is not going to become the norm.

Staff are always really welcoming and helpful

Having previously insured my caravan with Frank Pickles (Caravansure) there was no hesitation in obtaining a quote for my present caravan.. Staff dealt with my quote very professionally and even increased the cover at the same premium............ When insured previously, we had the misfortune to have a caravan wheel detach (at low speed, luckily) and the repair process went without a hitch, I would, without hesitation give this company a FIVE STAR rating.

Karl is always on hand to give excellent advice and help. His knowledge of the market is superb and he can tailor it to individual needs. I regularly recommend Karl to my clients and they are never disappointed in the service they receive. Highly recommended

I cannot recommend James highly enough, he has the patience of a saint and has well and truly gone above and beyond for us in trying to ensure our transaction is as smooth as possible. Naturally we did our own research into which products were out there but very quickly realised that James had got us the best to suit us and we ought put our faith in him and let him get on with what he does best! Nothing has been too much trouble, not outwardly anyway, and we'll be back when we're ready to do it all again!